Shipping & Returns
Shipping Information
We ship within the United States using eco-friendly packaging whenever possible, because every choice matters in our commitment to sustainability.
Shipping Options:
- Standard Shipping: 5-7 business days - $5.95
- Free Shipping: On all orders over $75
- Processing Time: 1-2 business days
Sustainable Packaging We use minimal, recyclable packaging materials and work with shipping partners who share our environmental values. You may notice that our packaging looks different from traditional e-commerce—this is intentional, reflecting our commitment to reducing waste.
Returns & Exchanges
We want you to love every purchase. If a product doesn't meet your expectations:
- 30-day return policy on unopened items in original condition
- Return shipping costs covered by customer for standard returns
- Refunds processed within 5-7 business days after we receive your return
- Exchanges available for defective or damaged items (we cover return shipping)
Return Process:
- Email us at [info@treveanliving.com] with your order number and reason for return
- We'll send you return instructions and any necessary labels
- Pack items securely using original packaging when possible
- Ship to the address provided in our return instructions
Special Considerations:
- Opened skincare products may only be returned if defective
- Custom or personalized items cannot be returned unless defective
- Sale items are final sale unless defective
Questions? Contact us at [info@treveanliving.com] and we'll respond within 24 hours. Please include your order number for fastest assistance.