Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We ship all orders within 1-2 business days. Delivery typically takes:
- US Domestic: 3-5 business days
- International: 7-14 business days
Do you offer free shipping?
Yes! We offer free shipping on all US orders over $75.
Do you ship internationally?
Yes, we ship to most countries worldwide.
Products & Sustainability
Are your products truly sustainable?
Yes! Every product is carefully vetted for:
- Eco-friendly packaging (refillable, recyclable, or compostable)
- Clean, organic ingredients
- Ethical production practices
- Small-batch or local production when possible
How do refills work?
Products marked as “refillable” can be refilled at participating locations or through our mail-back program. Keep your original container and order just the refill!
Are products vegan/cruelty-free?
Each product page lists specific certifications. Most of our skincare line is vegan, and all products are cruelty-free.
Orders & Returns
Can I cancel or modify my order?
Contact us within 2 hours of placing your order, and we’ll help you make changes.
What’s your return policy?
We accept returns within 30 days of delivery for unopened products. See our full Return Policy for details.
How do I track my order?
You’ll receive a tracking number via email once your order ships.
Account & Payment
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders and save favorites.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Apple Pay.
Is my payment information secure?
Yes, we use SSL encryption and never store your payment details.